Our Satisfaction Guaranteed Policy

Here's how this works:

you must contract the project directly with us, with no intermediaries
for fixed price contracts we split the project plan into milestones (some dates when certain deliverables must be ready) and agree to the appropriate payment upon completion of each milestone
as we work towards each milestone you get the chance to review our work, through screen captures and demos that we prepare for you
upon completion of each milestone, if you like the result, you pay us and we give you the deliverables (design, code, documentation, tests, etc.) for that milestone
while we work towards a milestone, until you pay us, we retain the copyright and deliverables pertaining to that milestone
for time & materials contracts we follow the same procedure, with each milestone set to the billing period (usually weekly, depending on the project length)